Skip to main content

Security & Account Access

I can't access the Bankr site — why?​

Access to Bankr is restricted in certain regions due to regulatory compliance.

Common causes:

  • Sanctioned country — Bankr complies with US sanctions regulations and restricts access from certain jurisdictions
  • VPN routing — if your VPN routes through a blocked region or IP range, the site may block you even if you're physically in an allowed country. Try disabling your VPN and accessing directly

If you've tried without a VPN and still can't access, your ISP or region may be flagged. This is a compliance requirement, not a technical bug.

I can't unlink my Twitter/Farcaster account — why?​

Bankr prevents you from unlinking your last login-capable social account. If you only have one login method (e.g. Twitter), unlinking it would lock you out of your account. Link a second login method (email, Farcaster, phone, or Telegram) first, then unlink the one you want to remove.

Discord is a social connection but not a login method — having only Discord linked still counts as having no login method.

I got an unexpected amount on a cross-chain swap involving Solana — why?​

Cross-chain swaps involving Solana use the Relay API. If the swap closes your WSOL account, the entire WSOL balance is unwrapped to the recipient along with the swap output, not just the intended amount. That's why a cross-chain swap into Solana can only pay out to your own wallet — a custom Solana recipient is refused — so any extra lands with you as SOL. To send to someone else, swap to your own wallet first, then transfer.

If you believe funds went missing, open a ticket at the Bankr Help Center with your wallet address and the transaction hash.

I found a security vulnerability — do you offer bug bounties?​

Responsible disclosure is appreciated, and the two kinds of report take different paths:

  • Security vulnerabilities — file a report at the Bankr Help Center with Request Type Bug Bounty / Vulnerability, including what the issue is, how to reproduce it, and ideally a working proof of concept. For Critical issues only, also email security@bankr.bot with a short summary and a link to your ticket. Bounties are evaluated case-by-case based on severity — see the Bug Bounty & Vulnerability Policy.
  • Ordinary broken stuff — a feature not working, a bugged account, a failed trade — open a regular support ticket at the Bankr Help Center. Bounties don't apply here.

Do not post vulnerability details publicly or demonstrate the issue in a live setting. Report privately first.