Skip to main content

Security & Account Access

I can't access the Bankr site — why?​

Access to Bankr is restricted in certain regions due to regulatory compliance.

Common causes:

  • Sanctioned country — Bankr complies with US sanctions regulations and restricts access from certain jurisdictions
  • VPN routing — if your VPN routes through a blocked region or IP range, the site may block you even if you're physically in an allowed country. Try disabling your VPN and accessing directly

If you've tried without a VPN and still can't access, your ISP or region may be flagged. This is a compliance requirement, not a technical bug.

I got an unexpected amount on a cross-chain swap involving Solana — why?​

Cross-chain swaps involving Solana use the Relay API. There is a known behavior: if the swap triggers a WSOL account close, the entire WSOL balance in your wallet may be swept to the recipient instead of only the intended swap amount.

Always verify received amounts after Solana cross-chain swaps. A fix is in progress. If you believe extra funds were swept unexpectedly, open a support ticket with your wallet address and the transaction hash.

I found a bug in Bankr — do you offer bug bounties?​

Responsible disclosure is appreciated.

  • Report it privately — share details with the team via Discord support: what the bug is, how to reproduce it, and ideally a suggested fix
  • Bounties are case-by-case — if it's a genuine issue we weren't already aware of, we'll evaluate the impact and may offer a bounty based on severity

Do not post vulnerability details publicly or demonstrate the issue in a live setting. Reach out via Discord support first.